Privacy policy

Crown Economics (“we”, “our”, “us”) respects your privacy. This policy explains how we collect, use and protect your personal information when you use our website and tutoring services.

1. Information we collect

We only collect information you give us voluntarily, including:

• Contact information — when you join the waitlist, enrol, or contact us, we may collect your name, email address, phone number and school.
• Payment information — processed securely by third-party providers. We never store full card details.
• Usage data — how the website is used, such as pages viewed, buttons clicked and how you first found us. See “Website analytics” below.

Website analytics

We measure how our public website is used so we can see which pages and notes help students, and how families find us. We do this ourselves, on our own systems:

• What we record: pages viewed, time on page and scroll depth, buttons and links clicked, which form fields were filled in (never what you typed), the website, search engine or campaign link that brought you here, your device and browser type, and your approximate location (country, state and city).
• What we don’t record: we don’t store IP addresses, and we never put names, emails or phone numbers into our analytics. The student and parent portals are not tracked.
• Cookies: ce_id (a random identifier for this browser) and ce_ft / ce_lt (how you first and most recently found us). They last up to 13 months and are only used by us.
• Enrolments: when you submit an enrolment or join the newsletter, we keep a note of how you found us alongside your application so we can understand which channels work.
• Service providers: we also use Google Analytics and Microsoft Clarity, which records anonymised, masked recordings of how pages are used (text and form fields are hidden). Clarity is not loaded if your browser sends a Global Privacy Control signal or you switch analytics off below.
• Retention: detailed analytics are deleted after 13 months; we keep daily totals.

2. How we use it

• To deliver tutoring services and student portal access.
• To send account updates, study resources and newsletters, which you can opt out of at any time.
• To respond to your enquiries and support requests.

3. Data sharing

We do not sell your personal data. We share information only with trusted service providers — such as email hosting or payment processing — where it is strictly necessary to run the business. Those providers are bound by confidentiality agreements.

Email and homework support: emails sent to Crown Economics are received and stored using Cloudflare. To help us reply, the content of an email and details from the sender’s account needed to answer it (such as lessons, homework and, for parents, billing) may be processed by our service providers to prepare a draft. Homework submissions may be processed by our service providers to prepare suggested marks for the tutor. A person at Crown Economics reviews every personal reply and mark before it reaches you. These providers may process information outside Australia, including in the United States.

4. Data security

We apply standard security measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

5. Your rights

You can request access to, correction of, or deletion of your personal data at any time. Email support@crowneconomics.com.au and we will action it.